Legal

Privacy Policy

This explains how Seoul Glow Bangladesh collects, uses, and protects your information.

1. Overview

Seoul Glow Bangladesh ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website, why we collect it, and how it's protected.

2. Information We Collect

When you browse, create an account, or place an order — as a guest or a registered customer — we may collect: your name, phone number, email address, and delivery address; order and payment-method details (we never store full card numbers); account credentials, if you create an account; and basic technical data like device type, browser, and pages visited.

3. How We Use Your Information

We use your information to process and deliver orders, communicate order updates via SMS, email, or WhatsApp, respond to support requests, prevent fraud, and improve our products and website experience. We do not sell your personal information to third parties.

4. Sharing Your Information

We share the minimum information necessary with courier partners to deliver your order, and with payment providers (once bKash and Nagad go live) solely to process transactions. We may also disclose information if required by law or to protect our legal rights.

5. Cookies & Analytics

We use cookies to keep you signed in, remember your cart, and understand how the site is used, which helps us improve it. You can disable cookies in your browser settings, though some features — like staying signed in or checkout — may not work correctly without them.

6. Data Security

We use reasonable technical and organizational measures — including encrypted connections and access controls — to protect your information. No online system is 100% secure, but we work to keep your data safe and only retain it as long as needed for the purposes described here.

7. Your Rights & Choices

You can review and update your account details anytime from My Account, or contact us to request access to, correction of, or deletion of your personal information, subject to any records we're legally required to keep (such as order history for tax or dispute purposes).

8. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we'll remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

Questions about this Privacy Policy or how your data is handled? Reach us through our Contact page — we're happy to help.