Returns Made Simple
Unopened, unused products can be returned within 7 days of delivery for a full refund.
The seal must be intact — this is what lets us guarantee authenticity for the next customer too.
Counted from the date your order was delivered, not the date you ordered it.
Box, seal, and any inserts included, the way it arrived to you.
If the item itself arrived damaged or wrong, the seal/packaging conditions above don't apply — just contact us.
How It Works
WhatsApp, email, or a support ticket — include your order number and, for damage, a photo.
We're open 24/7, so it's usually within a few hours.
We'll confirm and, if needed, arrange pickup or a drop-off point.
Processed to your original payment method within 5–7 business days.
In Plain Terms
“The item arrived broken or leaking.”
Damaged-on-arrival — contact us with a photo and your order number.
“You received the wrong product entirely.”
Our mistake — we'll send the correct item or refund in full.
“You opened a serum and didn't like how it felt.”
Not eligible once the seal is broken, for hygiene reasons — unless the product itself was defective.
“You changed your mind after 10 days.”
Outside the 7-day window from delivery.
Ready to start a return, or not sure if yours qualifies?
Contact Support